Privacy policy & personal data processing
Skellefteå Buss AB handles your personal data securely and in accordance with the law, ensuring that you as a customer can feel safe. Below, you can read about how we process your data and on what legal grounds.
Collection of Personal Data
The collection of personal data is necessary for us to fulfill our commitments to you.
Personal data is collected in connection with:
– Registration of bus cards.
– Application for Delay Compensation.
– Subscription to service disruption notifications via SMS.
– Contacting customer service.
– Contact via email.
– Ticket purchases in the webshop and app.
What Personal Data We Collect
Skellefteå Buss AB processes the personal data provided to us based on the relevant service. This may include first and last name, email address, phone number, postal address, date of birth, purchase and travel history, and payment information.
Technical information may also be collected when visiting our websites, including IP address, unique device ID, browser type, and cookie data.
Processing of Personal Data
Collected personal data may also be used to:
– Handle complaints, conduct troubleshooting, and provide support.
– Replace lost cards.
– Verify ticket validity.
– Compile statistics to improve our services.
– Perform analyses to provide you with relevant offers.
– Analyze how our website is used to enhance our services.
– Personal data is not used for automated decision-making.
Legal Basis for Data Collection
Data collection is based on legal grounds. Data may be processed as part of fulfilling our contractual obligations to you as a customer when making a purchase.
Data may also be processed based on your specific consent, which must be given voluntarily and with an understanding of its implications to serve as a legal basis.
How We Protect Your Data
We protect your personal data through continuous system monitoring and security updates to prevent breaches.
We adhere to established policies regarding Security and Confidentiality, as well as IT Policy.
Personal data is stored within the EU/EEA and is not transferred to third countries.
How Long We Retain Your Data
Skellefteå Buss retains your data for as long as necessary to fulfill our obligations to you. Bus card registrations related to invalid cards are continuously removed.
Your Rights
If you wish to exercise your legal right to have your personal data deleted or request a digitally readable report of the personal data stored in our system, you may submit a request.
Requests for data access, correction, or deletion should be sent to info@skebuss.se or via phone at 0910-72 56 00.
If you are dissatisfied with how Skellefteå Buss handles your personal data, you have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY).
Data Controller for the information:
Skellefteå Buss
Org. no: 556041-2370
Lagergatan 21C, 931 24 Skellefteå
Data Protection Officer:
Skellefteå Buss has a Data Protection Officer. All inquiries should be emailed to: info@skebuss.se
Collection of Personal Data
The collection of personal data is necessary for us to fulfill our commitments to you.
Personal data is collected in connection with:
– Registration of bus cards.
– Application for Delay Compensation.
– Subscription to service disruption notifications via SMS.
– Contacting customer service.
– Contact via email.
– Ticket purchases in the webshop and app.
What Personal Data We Collect
Skellefteå Buss AB processes the personal data provided to us based on the relevant service. This may include first and last name, email address, phone number, postal address, date of birth, purchase and travel history, and payment information.
Technical information may also be collected when visiting our websites, including IP address, unique device ID, browser type, and cookie data.
Processing of Personal Data
Collected personal data may also be used to:
– Handle complaints, conduct troubleshooting, and provide support.
– Replace lost cards.
– Verify ticket validity.
– Compile statistics to improve our services.
– Perform analyses to provide you with relevant offers.
– Analyze how our website is used to enhance our services.
– Personal data is not used for automated decision-making.
Legal Basis for Data Collection
Data collection is based on legal grounds. Data may be processed as part of fulfilling our contractual obligations to you as a customer when making a purchase.
Data may also be processed based on your specific consent, which must be given voluntarily and with an understanding of its implications to serve as a legal basis.
How We Protect Your Data
We protect your personal data through continuous system monitoring and security updates to prevent breaches.
We adhere to established policies regarding Security and Confidentiality, as well as IT Policy.
Personal data is stored within the EU/EEA and is not transferred to third countries.
How Long We Retain Your Data
Skellefteå Buss retains your data for as long as necessary to fulfill our obligations to you. Bus card registrations related to invalid cards are continuously removed.
Your Rights
If you wish to exercise your legal right to have your personal data deleted or request a digitally readable report of the personal data stored in our system, you may submit a request.
Requests for data access, correction, or deletion should be sent to info@skebuss.se or via phone at 0910-72 56 00.
If you are dissatisfied with how Skellefteå Buss handles your personal data, you have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY).
Data Controller for the information:
Skellefteå Buss
Org. no: 556041-2370
Lagergatan 21C, 931 24 Skellefteå
Data Protection Officer:
Skellefteå Buss has a Data Protection Officer. All inquiries should be emailed to: info@skebuss.se
